Please carefully review the FAQ section - often you will find the answer to your question.
If this is not the case for you, before you open a technical support ticket, please do the following in order:
- make sure you fulfil the technical requirements of the interview suite,
- completely restart your computer or device and try again (yes, this is support advice 101, but you'd be surprised how often it 'solves' the issue),
- double-check your internet connection.
If your problem still persists please send us an email to this email support@interview-suite.com including the following information:
- your name, the company you apply for and the name of the position you apply for
- information on your device and operating system (e.g. iPhone 11 using iOS version 17.5)
- information on the internet connection you used (e.g. home or company wifi? mobile connection? VPN?)
- detailed browser information, ideally by clicking here and including "your web browser's unique URL"
- a screenshot of the page where you run into issues, including -importantly- the URL line.
- a description of the problem - without this, we often cannot proceed with the support request.
Please allow us up to 48 hours (within typical working hours) to get back to you.